Privacy Policy

This website is run by Ziyarat, a UK-based travel agency, and we are committed to protecting the privacy of our users. This policy explains how we collect, manage and safeguard your personal information when you browse or use our website, and your rights under UK law. If you do not agree with this policy, please do not use this website.

01Collection of your personal data

We are responsible for, and process, personal information about you in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We maintain a registration with the Information Commissioner’s Office (ICO).

If the legal basis on which we process your personal information changes, we will tell you and, where required, explain the new legal basis. If the legal basis for our use of your information is no longer valid, we will stop processing it.

02Personal information we collect

Personal information means information about an identifiable living person. Anonymous information that makes it impossible to identify a real person is not included.

We collect certain personal information from you, and from the devices you use, when you use our services. This may include:

• Your name, date of birth and passport details
• Contact details including address, email address and telephone number
• Payment information, including card details for online transactions
• Travel preferences, dietary requirements and accessibility needs
• Any medical information you choose to tell us that may affect your travel
• Details of other travellers included in your booking

Any additional information you choose to give us is optional, though it may be needed for certain services, such as completing a booking or a visa application.

03How we use your information

We use your personal information to:

• Arrange and confirm your Umrah booking
• Apply for visas and travel permits on your behalf where included in your package
• Communicate with you about your booking before, during and after travel
• Process payments and issue receipts and documents
• Meet our legal, regulatory and financial protection obligations
• Respond to your enquiries and provide customer support
• Improve our website and services

04Sharing your information

To arrange your travel, we need to share your information with third parties including airlines, hotels, transfer providers, visa processing services and, where applicable, the authorities in Saudi Arabia. Some of these parties are located outside the United Kingdom. Where information is transferred outside the UK, we take steps to make sure it is protected to a standard consistent with UK data protection law.

We do not sell your personal information to third parties.

05Your rights

Under the UK GDPR you have the following rights over your personal information:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making and profiling

To exercise any of these rights, contact us using the details at the end of this policy. If you believe there is a problem with the way we handle your data, you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

06Data retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

07Cookies

Our website uses cookies to help it work properly and to understand how visitors use it. You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

08Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.